Joining VetSnap: An Easy and Simple Integration Process

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Lacy

Customer Success Specialist

05/23/2023

From Decision to Success: Navigating the VetSnap Integration Journey

Hi, I’m Lacy, a proud member of the VetSnap Customer Success Team. In this blog post, I’m thrilled to share with you the seamless journey that awaits your hospital once you decide to join VetSnap. Our goal is to make the integration process as effortless as possible for you.

Once you’ve made the exciting decision to move forward with VetSnap and provided us with the necessary integration details, our dedicated team of 10 experienced veterinary professionals will step in. With years of field expertise, including onboarding nearly 700 hospitals to VetSnap for now, we understand the challenges that arise with controlled drug logging and are here to support you every step of the way.

We understand the frustrations that come with controlled drug logging and know how to help you.

Depending on your practice management system (PIMS), you may need to sign an integration waiver. Rest assured, VetSnap will collaborate with the PIMS vendor to initiate the integration process. Once everything is ready, we’ll provide you with a convenient link to book a training and configuration meeting with one of our knowledgeable team members.

During the training configuration session, we’ll thoroughly explore your hospital’s log settings, ensuring you feel confident in navigating and utilizing VetSnap. We’ll equip you with essential tools, how-to videos, and a comprehensive checklist to train the rest of your staff when it’s time to go live. Our integration process is straightforward, and we’re available to assist you at any stage to guarantee a smooth experience.

We totally get that embracing new software can feel a bit overwhelming. Based on our extensive experience, we’ve noticed that tech-savvy peeps find it quite simple, while others might need a little extra time to get the hang of things. However, we always take our time to ensure everyone understands what we’re covering. Patience and understanding are our secret weapons when it comes to helping folks who aren’t exactly tech wizards. Our training videos and recorded live training sessions are helpful tools that can be referred back to whenever needed.

Joining VetSnap is a simple and straightforward process that our Customer Success Team will guide you through every step of the way.

Even with the best training, it’s only natural to run into a few bumps along the way, so we have several support options available, including ticketing, live support, and how-to/troubleshooting videos. VetSnap also has some great features to help account for mistakes, like the ability to ignore a log entry that is incorrect, or to add a comment to a log entry to include additional information if needed.

With our experienced team, training and configuration sessions, and support options, we're confident that you'll find using VetSnap to be a seamless and efficient way to manage your controlled drug logs.

One of the most rewarding aspects for me is witnessing how VetSnap simplifies your life by effortlessly tracking controlled drugs while ensuring compliance with the DEA. Implementing the right software and technology in your practice directly impacts patient care, and with VetSnap, we’re confident you’ll have the tools to provide the best possible medicine.

Implementing the right software and technology in a practice has a direct and significant impact on patient care.

To summarize, joining VetSnap is a seamless and straightforward process, expertly guided by our dedicated Customer Success Team. With our experienced professionals, engaging training and configuration sessions, and an array of support options, using VetSnap becomes an efficient and streamlined way to manage your controlled drug logs. Get ready for a successful integration journey with VetSnap!